We love to ship for free. It takes the
guessing work out of the whole buying process, making it easier for you! Some
services are not free, we cannot ship anything expedited or to Hawaii or Alaska.
How Items are Shipped:
All the smaller items will ship via UPS in
a standard fashion. Always be sure and inspect your items once they arrive and
take pictures if there are any damages. Email them to email@example.com to submit
a claim for a replacement or refund.
LTL, what does that mean? LTL stands for
Less than Truckload and it is used for all the heavy and big items. Our LTL
service is curbside only and by appointment. We guide you through this process
and are here to assist. Always be sure and inspect your items once they arrive
and take pictures if there are any damages. Email them to firstname.lastname@example.org to start a
claim for resolution.
Production timelines for all our
products vary by vendor. Campania International takes an average of 5-7
business days to prepare, stain and pack your order. It then must ship, which
that timeline depends on where you are having your order delivered. We keep you
posted along the way via email, and you are always free to get a real time
update via chat or phone call.
When you order a product made by
Campania International, it is a final sale. To help remedy any question
about what to buy please utilize our free
design service. We can help you choose the color of a little
bunny statue or which estate fountain is right for your home. Campania
International’s items are all handmade to order and many of them are heavy.
Shipping back fountains or pottery that weigh over 500 pounds is a laborious
process that without the proper packing knowledge is almost impossible to do
with damaging the item further. We at The Garden Gates stand by Campania’s
policy and if there is any issue with the piece, we will work to resolve it in
the best way possible. For more information on the returns process please feel
free to email email@example.com.
For additional details please
refer to our Help Page for all your questions and answers.