Free Shipping

The Garden Gates Free Shipping

All items come standard with 'Free Shipping, and a lift-gate is included in our 'Free Shipping' policy for oversized items.

Regarding 'Free Shipping Items:

No item featuring 'Free Shipping' can be overnighted. Many of these items are custom-manufactured to order. These items ship via freight or UPS. Refusal of products shipped free will result in transportation costs to and from the shipping destination, plus a 25% restocking fee.
Shipping Policy:
During checkout, shipping will be calculated for all products using live shipping rates from our partner shippers. If your product ships 'free,' there will be no additional cost to ship it within the continental United States. 'Free Shipping' only applies to the continental United States. For orders with multiple items, items may ship separately based on availability.

The Garden Gates does not guarantee that any item will reach its destination for any holiday or special event. To inquire about delivery within a specific time frame, call a representative. TheGardenGates.com team will do its best to deliver your order within the requested time frame, but we cannot guarantee this. TheGardenGates.com is not responsible for any delivery delays caused by the holiday closure of any shipping company, weather delays, natural disasters, or any unforeseen issues reported by our shipping carriers.
SHIPPING VIA LTL FREIGHT TRUCK

Many heavier items, such as those made of cast stone, or oversized items, such as furniture, will ship via LTL (less-than-truckload) Freight truck. This process is simple. However, there are a few points to keep in mind when receiving your order.
  • Please inform us of any particular circumstances when you place your order. Additional services requested during delivery will result in further delays when receiving your item.
  • The free shipping option applies to all products. For our oversized items, this service stops at your CURBSIDE.
  • Storage fees are charged if your delivery is delayed. The amount will be the consumer's responsibility. Please let us know of any special needs for your delivery when the order is placed to avoid this.
  • The delivery company will contact you to set up an appointment using the information provided on the order. Please be sure your phone number and email address are correct. Please get in touch with us with any corrections right away at info@thegardengates.com. Failing to provide accurate contact information can delay delivery and possibly incur storage fees.
  • Upon delivery, please inspect your order. Please note on the BOL (delivery ticket) PENDING INTERNAL INSPECTION. Please report any defects in the packing and take pictures. If your item is damaged in shipping, this information is vital in processing and resolving your claim quickly.

The Garden Gates offers free shipping on every single order with no minimum.