The Garden Gates Free Shipping
All items come standard with 'Free Shipping, and a lift-gate is included in our 'Free Shipping' policy for oversized items.
Regarding 'Free Shipping Items:
No item featuring 'Free Shipping' can be overnighted. Many of these items are custom manufactured to order. These items ship via freight or UPS. Refusal of products that have been shipped for free will result in transportation costs to and from the shipping destination and a 25% restocking fee.
During checkout, shipping will be calculated on all products based on live shipping rates with our partner shippers. If your product ships for 'free,' then there will be no additional cost to ship the product within the continental United States. 'Free Shipping' only applies to the continental United States. For orders with multiple items, items may ship separately based on availability.
The Garden Gates does not guarantee the delivery of any item to reach its destination for any holiday or special event. To inquire about delivery within a specific time frame, call to speak to a representative. TheGardenGates.com team will do their best to deliver your order within the requested time frame, but we cannot guarantee this. TheGardenGates.com is not responsible for a delay in delivery due to the holiday closure of any shipping company, weather delays, natural disasters, or any unforeseen problems noted by our shipping carriers.
SHIPPING VIA LTL FREIGHT TRUCK
Many heavier items, such as those made with cast stone, or oversized items, such as furniture, will ship with an LTL (less than truckload) Freight truck. This process is simple. However, there are a few points to know when receiving your order.
- Please inform us of any particular circumstances when you place your order. Additional services requested during delivery will result in further delays when receiving your item.
- The free shipping option is for all of the products. For our oversized items, this service stops at your CURBSIDE.
- Storage fees are charged if there is a delay when receiving your delivery. The amount will be the responsibility of the consumer. Please communicate with us regarding any special needs for your delivery when the order is placed to avoid this circumstance.
- The delivery company will contact you to set up an appointment using the information provided on the order. Please be sure your phone number and email address are correct. Please get in touch with us with any corrections right away at email@example.com. Failing to provide accurate contact information can delay delivery and possibly storage fees.
- At the time of delivery, please inspect your order. Please note on the BOL (delivery ticket) PENDING INTERNAL INSPECTION. Please report any defects in the packing and take pictures. If your item is damaged in shipping, this information is vital in processing and resolving your claim quickly.
The Garden Gates offers free shipping on every single order with no minimum.