Free Shipping – The Garden Gates

All Fountains, Grills, Furniture, and larger heavy items all come standard with 'Free Shipping: and a liftgate is included in our 'Free Shipping' policy.

Regarding 'Free Shipping' Items

No item featuring 'Free Shipping' ( Campania International, Bella Notte Linens, Grills-etc.) can be overnighted. Many of these items are custom manufactured to order. These items ship via freight or UPS. If you need an item expedited, please contact one of our shipping experts at 1.877.780.66991.877.780.6699 to discuss charges for after hours deliveries or special circumstances that we needs to be brought to our attention, and we will attempt to accommodate any request. Refusal of products that have been shipped for free will result in transportation costs to and from the shipping destination as well as a 25% restocking fee.

 Shipping Policy

During the checkout process, shipping will be calculated on all products based on live shipping rates with our partner shippers. If your product ships for 'free', then there will be no additional cost to ship the product within the continental United States. 'Free Shipping' only applies to the continental United States. If you need something shipped to Alaska or Hawaii, please call 1-877-780-66991-877-780-6699 for a shipping quote. Products that ship free will be shipped 4-10 business days (transit time) shipped with FEDEX Home delivery and USPS SmartPost. Oversized products may ship via FEDEX Home Delivery or common carrier depending on the shipping location. TGGS, LLC  does offer faster shipping options on products that ship free, during the checkout process if your selection has expedited shipping option, you may choose those during checkout. For orders with multiple items, items may ship separately based on availability. We reserve the right to change shipping fees due to glitches in our checkout system; you will be notified of these changes in shipping costs before being charged.

TheGardenGates.com  does not guarantee the delivery of any item to reach its destination for any holiday or special event unless specifically noted. To inquire about delivery within a certain time frame, call to speak to a representative.TheGardenGates.com ' team will do their best to get your order delivered within a requested time frame but cannot guarantee this. TheGardenGates.com is not responsible for a delay in delivery due to the holiday closure of any shipping company. Freight shipments and custom orders cannot be expedited.

100% Satisfaction Guarantee Return Policy

TheGardenGates.com offers a 100% satisfaction guarantee on all products we sell. If for any reason you are unsatisfied with a product you have purchased fromTheGardenGates.com , please ship the product back to 4304 Firestone Road, Metairie, LA 70001. Please indicate a brief note as to how the product did not meet your satisfaction to help us service you better. If the product included free shipping, the shipping cost would be deducted, and the balance will be refunded to the credit card used to purchase the product.At any time, you may call us to discuss any concerns toll-free at 1-877-780-66991-877-780-6699. Seven days per week 9a-5p central time.

 

SHIPPING VIA LTL FREIGHT TRUCK

Many of the heavier items such as those made with cast stone or the oversized items such as furniture, will ship with an LTL (less than truckload) Freight truck. This process is simple, however, there are a few points to know when receiving your order.

  • Please inform us of any special circumstances at the time you place your order. Additional services that are requested at the time of delivery will result in further delays when receiving your item.
  • The free shipping option is for all of the products. For our oversized items this service stops at your CURBSIDE. If you need us to arrange a special WHITE GLOVE DELIVERY please email orders@thegardengates.com for a quote. Our logistics team will be happy to help make this process easy for you.
  • If there is a delay when receiving your delivery and storage fees are charged. The amount will be the responsibility of the consumer. Please communicate with us with regards to any special needs for your delivery at the time the order is placed to avoid this circumstance.
  • The delivery company will contact you to set up an appointment using the information provided on the order. Please be sure your phone number and email address are correct. Please contact us with any corrections right away to orders@thegardengates.com. Failing to provide the improper contact information can result in delivery delays and possibly storage fees.
  • At the time of delivery please inspect your order. Please note on the BOL (delivery ticket) PENDING INTERNAL INSPECTION. Please note any defects on the packing and take pictures. In the rare event that your item is damaged in shipping, this information is vital in processing your claim and resolving quickly.