Warranty

Garden Gates 10‑Year Limited Planter Warranty

Effective November 6, 2026

At Garden Gates, we are proud to carry Campania International’s handcrafted planters, each built with exceptional quality and attention to detail. To reflect that commitment, Campania offers a 10‑Year Limited Warranty on it's planters, protecting against manufacturing defects in materials and workmanship under normal residential use.

WHAT IS COVERED 

This warranty covers:

• Cracking or structural failure caused by defects in materials or workmanship.
• Deterioration of materials when properly installed and maintained.
• Failures resulting from defects present at the time of manufacture.

WHAT IS NOT COVERED

This warranty does not cover:

• Damage from impacts, drops, or mishandling.
• Damage from blocked drainage, trapped water, or freezing water inside the planter.
• Damage caused by failure to use required pot feet or risers.
• Weathering, efflorescence, or natural color variations typical of handmade pieces.
• Neglect, misuse, or failure to follow the Care & Maintenance Requirements.
• Commercial, non‑residential, or heavy‑duty use.

WARRANTY CLAIMS

To submit a claim, please email info@thegardengates.com with the following:

• Proof of purchase,
• Photos of the defect, and
• Photos clearly showing how the planter was planted, including drainage and support setup.

After review and approval, Campania International will replace the defective product at no charge. The customer is responsible for all shipping and handling fees associated with the replacement.

 

WARRANTY PERIOD

Valid for 10 years from the original purchase date. Coverage applies only to the original purchaser and is non‑transferable.

CARE & MAINTENANCE REQUIREMENTS

To ensure longevity and warranty protection, all Campania planters sold through Garden Gates must be properly installed and maintained as follows:

• Every planter must be elevated on pot feet or risers to allow water drainage beneath the base and prevent trapped moisture.
• Drainage holes must remain open and unblocked at all times.
• Avoid placing planters directly on surfaces that collect or hold water (including stone, concrete, and decking).

When planting:

• Place a piece of fine mesh screening over the drainage hole to prevent soil from clogging the opening.
• Add a 2–3 inch layer of coarse stone, gravel, or broken terra cotta chips to the bottom of the planter to create air space for drainage.
• Fill with a well‑draining potting soil designed for container use.

If planters will remain planted during winter:

• Keep them raised on pot feet or risers,
• Ensure drainage remains clear,
• Use well‑draining soil, and
• Select planting materials suited to cold weather.

Do not allow planters to sit in standing water or on frozen ground. Any cracking or damage caused by trapped water or freezing is not covered under this warranty.

If a planter will be stored empty, remove all soil and water, allow it to dry completely, and move it to a sheltered, frost‑free location before winter.

Failure to follow these installation and care guidelines will void warranty coverage.

LIMITATION OF LIABILITY

Campania International’s and Garden Gates’ responsibility is limited to product repair or replacement as described under this warranty. Neither party shall be liable for incidental, consequential, or indirect damages arising from use, misuse, or inability to use the product.