We love to ship for free. It takes the guessing work out of the whole buying
process, making it easier for you! Some services are not free, we cannot ship
anything expedited or to Hawaii or Alaska.
How Items are Shipped:
All the smaller items will ship via UPS in a standard fashion. Always be
sure and inspect your items once they arrive and take pictures if there are any
damages. Email them to email@example.com
to submit a claim for a replacement or refund.
LTL, what does that mean? LTL stands for Less than Truckload and it is used
for all the heavy and big items. Our LTL service is curbside only and by
appointment. We guide you through this process and are here to assist. Always
be sure and inspect your items once they arrive and take pictures if there are
any damages. Email them to firstname.lastname@example.org
to start a claim for resolution.
Production timelines for all our products vary by vendor. Campania
International takes an average of 5-7 business days to prepare, stain and pack
your order. It then must ship, which that timeline depends on where you are
having your order delivered. We keep you posted along the way via email, and
you are always free to get a real time update via chat or phone call.
When you order a product made by Campania International, it is a final
sale. To help remedy any question about what to buy please utilize our free
design service. We can help you choose the color of a little bunny
statue or which estate fountain is right for your home. Campania
International’s items are all handmade to order and many of them are heavy.
Shipping back fountains or pottery that weigh over 500 pounds is a laborious
process that without the proper packing knowledge is almost impossible to do
with damaging the item further. We at The Garden Gates stand by Campania’s
policy and if there is any issue with the piece, we will work to resolve it in
the best way possible. For more information on the returns process please feel
free to email email@example.com.
For additional details please refer to our Help
Page for all your questions and answers.