All Mayne items ship via UPS/FedEx Small Parcel for Free.
We love to ship for free. It takes the guessing work out of the whole buying process, making it easier for you! Some services are not free, we can not ship anything expedited or to Hawaii or Alaska for free. International shipping would also be a charge and is limited. If you are in need of any of these services please email us at firstname.lastname@example.org
How Items are Shipped:
All the smaller items will ship via UPS or FedEx in a standard fashion. Always be sure and inspect your items once they arrive and take pictures if there are any damages. Email them to email@example.com and we will make it right.
LTL, what does that mean? LTL stands for Less than Truckload and it is used for all the heavy and big items. Our LTL service is curbside only and by appointment. We guide you through this process and are here to assist. Always be sure and inspect your items once they arrive and take pictures if there are any damages. Email them to firstname.lastname@example.org and we will work to make it right.
To help remedy any question about what to buy please utilize our free design service. These items are all handmade to order and the majority of them are heavy. Shipping back fountains or pottery that weigh over 500 pounds is a laborious process that without the proper packing knowledge is almost impossible to do without damaging the item further. That being said, we at The Garden Gates stand by Simply Shade’s policy and if there is any issue with the piece we will work to resolve it in the best way possible. For more information on the returns process please feel free to email email@example.com.
For additional details please refer to our Help Page for all your questions and answers.