The Garden Gates Reviews
4.8 Overall Satisfaction Rating
Based on 1,012 Ratings from Actual Customers
Verified Customer
“I appreciate the clear photos and close-ups of the color choices. The discount offered led me to choose your company.”
5.0
5.0
Verified Customer
“i've been buying my tree from you on line ever since my children told me I could not drive any longer; the service is always superior.”
5.0
5.0
Verified Customer
“Excellent, enjoyed the online help that I received”
5.0
5.0
Verified Customer
“Had great ordering help online from both Chad and Sara.
Custom order was delivered within the tail of the timeframe initially stated.
Missing light kit was handled promptly and professionally by Sara.
Love the Henri Studio fountain!”
5.0
5.0
5.0
5.0
4.0
Response from thegardengates.com:
Thanks for the feedback Roger,
Sometimes it takes a few of us to get all the right answers. Sara does a great job on making it all happen.
I noticed your first question was if we were actually TheGardenGates.com or just a 3rd party agent. That is the first time we have ever been asked that and I was kinda puzzled at first. Then I realized you wanted to make sure you were talking to our team and not someone that just answers chats.
Thanks again for buying your Henri Studio Low Equinox Fountain from us and we will follow up in the coming weeks once you return from your trip.
Thanks again,
Sara & Chad
Verified Customer
“thanks!”
5.0
5.0
Verified Customer
“I have gotten my tree from you for a few years & have always been very happy!”
5.0
5.0
Verified Customer
“Have gotten my tree there for a few years. Hope this year's as good or better!”
5.0
5.0
Verified Customer
“easy”
5.0
5.0
Verified Customer
“Great experience dealing with customer service. Prompt and professional.”
5.0
5.0
5.0
5.0
5.0
Response from thegardengates.com:
Kathyrn,
Thank you for the positive input. As a team of landscape architects and designers, our goal is to exceed expectations.
Thank you again,
Sara
Verified Customer
“Quick and easy - and I know from experience that I will be happy with my tree!”
Verified Customer
“The customer service staff have been very helpful.”
4.0
5.0
Verified Customer
“Lovely .. a little challenging getting around, but worth it.”
5.0
5.0
Verified Customer
“So far so good”
5.0
5.0
Verified Customer
“Good so far”
5.0
5.0
Verified Customer
“All good thus far as long as I get a very beautiful tree!!!”
5.0
5.0
Verified Customer
“Very easy to find items and way to easy to buy them! Thank you! Free shipping nails it every time!”
5.0
5.0
Verified Customer
“Thanks for the colored lights!!!”
5.0
5.0
Verified Customer
“I so love trusting you to delicer the perfect tree and yoyr staff is very accomadating”
5.0
5.0
Verified Customer
“Awesome!”
5.0
5.0
Verified Customer
“I wish you were not out of the large olive trees!”
5.0
5.0
Verified Customer
“I plan on shopping from your site often. You have quite a number of items that I am interested in.”
5.0
5.0
5.0
5.0
5.0
Verified Customer
“Great experience, very reliable and knowledgeable. will definitely use this company again!”
5.0
5.0
Verified Customer
“Thank you. You make Christmas tree shopping so easy.”
5.0
5.0
Verified Customer
“LOVE LOVE my Christmas tress from Garden Gates!! They are THE BEST!”
5.0
5.0
Verified Customer
“Last year I asked you to select my tree. I assumed you were the tree experts and I was not completely satisfied with the tree. This year I will select my own tree.”
5.0
4.0
Response from thegardengates.com:
Hello Kathy,
Thank you for taking the time to let us know about selecting your Christmas Tree. We will make sure and be in contact with you to schedule a time to select your tree so we can make sure and get the right tree for you.
Thank you again,
Sara
Flocked Trees with lights
Verified Customer
“We obtain our Christmas tree every year from you.”
5.0
5.0
Verified Customer
“BEST Christmas trees ever!!!!”
5.0
5.0
Verified Customer
“I have been a customer ever since you opened”
5.0
5.0
Response from thegardengates.com:
Diane,
You sure have been and thank you so much,
Sara
Verified Customer
“Something I found and thought it was lost forever.”
5.0
5.0
5.0
5.0
5.0
Verified Customer
“Amazing customer service! Thank you so much for all your help and going above and beyond!!”
I just love this website with such a wide selection of garden furniture and stoneware and fountains. Sara is amazing with easy chats, offered promos, and provides excellent customer service. By the way, I discovered she offers special discounts to members of the military, first responders, and teachers!! Sara has recently advised me on choosing a fountain, complete with suggestions for placement and plumbing! I now have my eye on a blue Coastal Adirondack Chair. I absolutely adore being a Facebook friend with The Garden Gates as their blogs and photographs are so inspirational. Can’t wait to place another order with you soon.
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