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Top Customer Questions
  • How do I return or exchange an item i bought online?
  • What's the status of my order?
  • Can I track the shipmentof my order?
  • Can I change or cancelmy order?
  • How do I enter a promo code for an online purchase?


Order Status
Expand Has my order shipped?
Expand How do I change quantities or cancel an item in my order?
Expand How do I track my order?
Expand My order never arrived.
Expand An item is missing from my shipment or product is missing parts.
Expand When will my backorder arrive?


My Account
Expand How do I create an account?
Expand How do I edit my account information?
Expand How much is my shipping?
Expand I forgot my password.
Expand How do I return or exchange my product?
Expand I received the wrong product.
Expand What is your return policy?
Expand When will my order ship?


Pricing and Billing
Expand Do I have to pay sales tax?
Expand I have a question on my charges.
Expand I need a copy of my receipt/invoice.
Expand When will my credit appear on my account?
Expand When will my credit card be charged?


Guarantees International Shipping
Expand Low Price Guarantee
Expand Privacy Policy
Expand Security


Buyer's Guide
Expand How do I buy/redeem a gift certificate?
Expand How do I find my product and navigate the site?
Expand How do I use a coupon?


International Shipping
Expand Do you ship to my country?
Expand What are my payment choices?
Expand When will my order ship and what are my shipping charges?
Expand What is the return policy?


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Your outdoor lifestyle destination,
The Garden Gates

Frequently Asked Questions

Frequently Asked Questions - The Garden Gates

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