RETURNING IN-STOCK ITEMS
If you need to return or exchange an item purchased within the last 30 days, you will need to request a Return Authorization (RA) number.
Login to your Garden Gates account and locate your order number
Verify that the contact information is correct, check if the item is to be returned or replaced and be sure to include a reason for the return or exchange.
Email email@example.com with the necessary information for return.
We will review your request for return and email an RA number and instructions for returning the item if the item is eligible for return. If you were not signed into your account when the order was placed, you will need to call 1-877-780-6699 or email firstname.lastname@example.org to get your RA#. Please let us know your reason for return/exchange and have your order number ready.
ELIGIBLE ITEMS FOR RETURN
Items must be returned in their original packaging in unused condition. Soiled/used items will be refused and returned to you at your expense. Returns on eligible rugs, mirrors, lamps, chandeliers, sconces, shades and Fermob products that are not defective will incur a 25% restocking fee. Refunds are issued in the original payment form and price, less shipping and handling, re-stocking fees, gift-wrap and return shipping charges. Standard shipping charges will apply for all "free shipped" non-defective items.
ELIGIBLE ITEMS FOR RETURN THAT HAVE BEEN UNUSED, REMAIN IN ORIGINAL PACKAGING
All Furniture, bedding, lighting, custom made to order items, personalized and monogrammed pieces are eligible for return or exchange as long as these items have never been opened, place or used in any way. Bedding must remain in original packing.
Any living plants, including but not limited to Christmas trees, orchids, air plants and terrariums may not be returned.
All original art is eligible for return as long as the art was not custom.
Holiday decor, edibles, and one time use items are not returnable.
Final sale, such as on sale items and trunk show items are not eligible for return or exchange.
Select brands including but not limited to the following are returnable when used, in original packaging and you contact a representative for a Return Authorization number.
Final sale items are not eligible for return or exchange. This includes but is not limited to trunk show items and discounted items. Standard shipping rates apply to all Final Sale items.
For holiday purchases made from December 1st to December 24th, The Garden Gates offers an extended return and exchange policy until the end of that following January. All policies on finals sale items, non-returnable brands and Bella Notte Linens still apply.
Perishable items including but not limited to Christmas trees, wreaths, poinsettias and any edible items are not eligible for return. Any items that are for Christmas use only or that are holiday themed, such as ornaments, stockings, ribbon and so forth are final sale items also.
Custom items, monogrammed or personalized items, and any item that is made to order, including furniture, bedding, lighting and rugs are not returnable or refundable.
You have 24 hours from the time the order was placed to cancel a custom order and to have the amount refunded to your credit card, excluding Bella Notte Linens orders which are always final sale. After 24 hours custom orders are non-refundable.
When receiving freight items such as furniture and outdoor decor, please inspect all packages carefully for any damage that may have occurred in transit. Claims against damaged items must be made within 3 business days, after 3 business days claims will not be accepted and are unable to be returned. For specific products’ policies, please see to our vendor warranties.
If custom furniture does not meet ordered specifications, please contact The Garden Gates immediately to have items replaced or reshipped.
The Garden Gates does everything in our power to guarantee a speedy and safe delivery of your products and special orders. We try our best to make sure that everything is processed and on its way within 7-15 business days; however, there may be circumstances out of our control that will affect this. Some brands, including Bella Notte Linens, require a 6-8 week production time until products ship. We welcome inquiries into delivery estimations and provide our customers with tracking information.