Frequently Asked Questions

Order Status

• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• My product is missing parts.
• When will my backorder arrive?

My Account

• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• How do I return my product?
• I received the wrong product.
• What is your return policy?
• When will my order ship?

International Shipping

• Do you ship to my country?
• What are my payment choices?
• When will my order ship and what are my shipping charges?
• What is the return policy?

Guarantees

• Low Price Guarantee
• Privacy Policy
• Security

Pricing and Billing

• Do I have to pay sales tax?
• I have a question on my charges.
•I need a copy of my receipt/invoice.
•When will my credit appear on my account?
•When will my credit card be charged?

Buyer's Guide

•How do I buy/redeem a gift certificate?
•How do I find my product?
•How do I navigate the site?
•How do I use a coupon?
 
 
Has my order shipped?
  Click the "My Account/ Order Status" link at the top right hand side of our site to check your orders status.
 
How do I change quantities or cancel an item in my order?
  Click the "My Account/ Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities/ cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
 
How do I track my order?
  Click the "My Account/ Order Status" link at the top right hand side of our site to track your order.
 
My order never arrived.
  Click the "My Account/ Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.