Need Help? Customer Service / Email Us / 1-877-780-6699
During the checkout process, shipping will be calculated on all products based on live shipping rates with our partner shippers. If you product ships for "free" then there will be no additional cost to ship the product. Products that ship free will be shipped 4-7 business days shipped with FEDX Home delivery. Oversized products may ship via FEDX Home Delivery or common carrier depending on the shipping location. The Garden Gates does offer faster shipping options on products that ship free, during the checkout process if your selection has expedited shipping option, you may choose those during checkout.
The Garden Gates offers a 100% satisfaction guarantee on all products we sell. If for any reason you are unsatisfied with a product you have purchased from The Garden Gates, please ship the product back to 2918 Metairie Road, Metairie,LA 70001. Please indicate a brief note as to how the product did not met your satisfaction to help us service you better. If the product included free shipping, the shipping cost will be deducted and the balance will be refunded to the credit card used to purchase the product.At any time, you may call us to discuss any concerns toll free at 1-877-780-6699. 7 days per week 9a-5p central time.
All Fermob is warehoused in both the US and France. Many Fermob products are in stock in the US warehouse and ship right away typically arrived in 3-5 business days. When ordering products that are not in stock in the US warehouses, and order will be placed and you will be notified on an estimated arrival date. If you have any questions, please contact our Fermob Bistro Specialist at 1-877-780-6699 7 days a week from 9a-5p central time.
Campania Products are made to order. Many of the products are stocked in various colors and ship quickly. Large pottery and fountains may need to be put into production in your specific color which can take between 2-3 weeks. If you have any questions, please contact our Campania Specialist at 1-877-780-6699 7 days a week from 9a-5p central time.
Bella Notte Linens are made to order. Each order takes approximately 6-8 weeks and because these products are handmade, they may not be returned. If you have any questions, please contact our Bella Notte Linens Specialist at 1-877-780-6699 7 days a week from 9a-5p central time.
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