Frequently Asked Questions
Top Customer Questions
- How do I return or exchange an item i bought online?
- What's the status of my order?
- Can I track the shipmentof my order?
- Can I change or cancelmy order?
- How do I enter a promo code for an online purchase?
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment or product is missing parts.
When will my backorder arrive?
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return or exchange my product?
I received the wrong product.
What is your return policy?
When will my order ship?
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Guarantees International Shipping
Low Price Guarantee
How do I buy/redeem a gift certificate?
How do I find my product and navigate the site?
How do I use a coupon?
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
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and let us know what you think.
Your outdoor lifestyle destination,
The Garden Gates